FAQs
Shipping Information
Each order is shipped out as soon as we possibly can, within 1-3 business days of receiving your order. We offer free shipping for the entire USA, but if you want to receive your item earlier, you can choose expedited shipping at checkout. We offer global shipping to almost every country as well.
Size Guide
The size chart serves a general guideline for helping you find your right size in SVN Swim. If you have questions about a specific style’s measurements, you can always reach out to our Bikini Experts on email or phone. Please include your bust, waist, and hip measurements with your note and we’ll help you out.
How do I care for my SVN swimwear?
SVN's swimwear is made with the highest quality fabrics and delicate details. To keep your SVN's in tip top shape please follow our care instructions. 1) Handwash with a mild detergent in cold water only. 2) Hang dry in the shade. 3) Do not tumble dry, dry clean, iron or use bleach. 4) Do not leave rolled up wet or wring out. 5) Avoid contact with rough surfaces as it can cause pulling of the fabric. 6) High amounts of chlorine can ruin your bikini, make sure to wash immediately after use. 7) Certain tanning oils, sunscreens, and fake tanning can stain or damage your bikini. To extend the life of your SVN bikinis we recommend rinsing immediately after use. SVN Swim does not take back washed or worn items.
What is SVN's swimwear made of?
Every little bit counts in us being more sustainable as individuals and as a community, and that includes the bikinis we buy. All of our SVN bikinis are made out of a revolutionary eco-friendly fabric called Amni Soul-Eco. This buttery-soft material is one of the first of it's kind and is a landmark in sustainable fashion. Using eco-friendly material reduces the environmental footprint of the company and customers.
What do I do if I receive a faulty/incorrect item?
Please email hello@svnswim.com your Name, Order #, a description of the issue and pictures if item is damaged so we can get you a replacement asap!
What is your returns policy?
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Orders from outside of the US are not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also still have the hang tag attached. ALL SALE ITEMS ARE FINAL SALE, NO RETURNS OR EXCHANGES. This includes items bought with a discount code during a sale time!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Orders from outside of the US are not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also still have the hang tag attached. ALL SALE ITEMS ARE FINAL SALE, NO RETURNS OR EXCHANGES. This includes items bought with a discount code during a sale time!
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@svnswim.com
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@svnswim.com
Exchanges
We will exchange if you would like an item of the same value or different size. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Orders from outside of the US are not eligible for exchanges.
We will exchange if you would like an item of the same value or different size. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Orders from outside of the US are not eligible for exchanges.
Late or lost packages
We send all domestic orders by USPS 3-5 business day shipping, unless the customer chooses a faster shipping at checkout. Once the package is confirmed with USPS, we cannot guarantee anything about its delivery. If the package is missing, USPS will need to be contacted. We cannot offer refunds/replacements for items lost in transit.
We send all domestic orders by USPS 3-5 business day shipping, unless the customer chooses a faster shipping at checkout. Once the package is confirmed with USPS, we cannot guarantee anything about its delivery. If the package is missing, USPS will need to be contacted. We cannot offer refunds/replacements for items lost in transit.
